Write to us. We'll help.
Tell us what happened and we'll work it out together. Add your iPhone model, iOS version, and what you saw on screen—a screenshot helps—and we'll get back to you faster.
support@himafocus.comBefore you write.
Can Hima see what I do in other apps?
No. Hima uses Apple's Screen Time framework, which hands it opaque tokens rather than app names or contents. It cannot read your messages, your feed, or anything you type. The apps you select and your Screen Time data stay on your iPhone and are never sent to our servers. The full picture is here.
Do I need an account?
No. There's no sign-up, no sign-in, and we never ask for your name, email or phone number. On first launch the app generates a random identifier that isn't linked to your name, email or phone, and that you can delete. It lives in your device's Keychain and is what keeps your subscription attached to your device. We can't turn it into a name or an address, because we never had one.
Does Hima work without an internet connection?
Yes, for its core app-limiting features. The pause keeps working offline.
Is this a parental control app?
No. Hima uses Screen Time with individual authorization, which means it manages only your own device. It isn't a parental-control or device-management product, and it can't be used to monitor someone else.
Is Hima a screen time tracker?
No, and that is on purpose. A tracker shows you a chart of yesterday. Hima steps in at the moment you reach for the app, before the feed loads. It also could not build a report about you if we wanted one: Apple's Screen Time framework hands your chosen apps to Hima as tokens it cannot read, and your Screen Time data never leaves your iPhone.
How do I cancel my subscription?
Subscriptions are handled by Apple, so the cancellation itself happens in your Apple Account settings. Hima can take you straight there: Settings → Subscription & Account → Manage Subscription opens Apple's own sheet. Cancel at least 24 hours before the current period ends, otherwise it renews. Afterwards you keep the free version, with one app still under its pause.
How do I delete my data?
Open Settings → Subscription & Account → Delete Account in the app. There's no login behind that name: what it deletes is the record described above—the random identifier, your subscription status and your push identifier. It does not cancel an active Apple subscription—do that separately in your Apple Account settings. Your settings and limits live on your device and go with the app if you delete it. Section 9 of the Privacy Policy says exactly what goes at once and what is kept.
Is Hima available on Android?
Not yet. Hima is an iPhone app today, built on frameworks that exist only on iOS. If you'd like to be told when that changes, write to us and say so.
The pause doesn't appear when I open an app.
Two common causes. First, Screen Time access may have been turned off—open Settings → Screen Time on your iPhone and check that Hima focus is still listed among the apps with Screen Time access. Second, the app has to be one you've actually selected in Hima's limits list; on the free plan that's one app at a time, so check which one is currently active.
I can't find the Screen Time permission screen.
It's part of setting Hima up, before you choose your first app: a screen that asks for Screen Time access and doesn't let you go further without it, because there is no pause without it. If you tapped Don't Allow there, tap Allow access again on that same screen. If iOS no longer shows its dialog, switch Hima focus on yourself in Settings → Screen Time on your iPhone, among the apps with Screen Time access.
I paid, but Premium isn't active. How do I restore a purchase?
Open Settings → Subscription & Account inside Hima and tap Restore Purchases—the paywall carries the same option, there called Restore. Purchases are handled entirely by Apple, so this reconnects your subscription without buying anything again. If it still doesn't update after a few seconds, write to us with your Apple ID's country and roughly when you subscribed.
How do I remove a limit or turn Hima off?
Open the app from your limits list and tap Remove from Limits. You can do this at any time, even during a Focus session or a schedule. Schedules keep their own list of apps, so removing a limit doesn't change them. To take an app out of a schedule, remove it in that schedule.
A quiet-hours schedule is running and I need in right now.
Open Schedules, tap the schedule that is holding, and use Break the schedule at the top of its screen. You go through a longer breathing pause and a second confirmation, and the day won't count as a clean one. It stops that schedule only: any other schedule that is running keeps holding its apps, and the schedule you broke comes back on its own at its next window—you don't have to switch it back on. The toggle in the schedules list won't turn a schedule off while it's running; breaking it from inside is the way through.